At the time, I knew there was a stigma that came with home improvement contractors of being unreliable and not trustworthy. I wanted to change the way people thought about the industry. So, I made a point of being professional in everything I did. This included, calling people back in a timely manner, being punctual, taking the time with customers to figure out their wants and needs, writing estimates and contracts in a clear and concise manner that itemize every step of the process, delivering the highest quality product to the specifications and at the price agreed upon in the contract, hiring quality employees and treating them well, and constantly educating myself about the business.